PRIVACY POLICY
We i.e. “Ridhab Techno Private Limited”, are
committed to protecting the privacy and security of your personal information.
Your privacy is important to us and maintaining your trust is paramount.
This privacy policy explains how we collect, use,
process, and disclose information about you. By using our website/ app/
platform and affiliated services, you consent to the terms of our privacy
policy (“Privacy Policy”) in addition to our ‘Terms of Use.’ We encourage you
to read this privacy policy to understand the collection, use, and disclosure
of your information from time to time, to keep yourself updated with the
changes and updates that we make to this policy.
This privacy policy describes our privacy practices
for all websites, products and services that are linked to it. However, this
policy does not apply to those affiliates and partners that have their own
privacy policy. In such situations, we recommend that you read the privacy
policy on the applicable site.
Should you have any clarifications regarding this
privacy policy, please write to us at support@pikaaya.com
This privacy policy sets out how Pikaaya
uses and protects any information that you give Pikaaya when you use this website/mobile
application for Customers and Delivery Partners. This Privacy Policy is an electronic record
between you and Pikaaya
under the Information Technology Act, 2000 together with the Rules framed from
time to time.
Your privacy matters to Ridhab Techno Private Limited (the
"Company", "we", "Pikaaya", or
"us").
This Privacy Policy ("Policy")
describes the policies and procedures on the collection, use, disclosure, and
protection of your information when you use our website located at https://pikaaya.com/, or the Pikaaya mobile
applications named Pikaaya and Pikaaya Delivery Rider App (collectively, "Pikaaya
Apps") and is applicable, without limitation, to those
including customers/service recipients and Riders.
The terms "you" and "your"
refer to the user of the Pikaaya Apps. The term "Services"
refers to any services offered by Pikaaya/You whether on the Pikaaya Apps or
otherwise. This Policy is a part of and incorporated within, and is to be read
along with, the applicable Terms of Service and the Rider Partner Terms and
Conditions based on the user of Pikaaya.
By using the Pikaaya Apps and the Services, you
agree and consent to the collection, transfer, use, storage, disclosure, and
sharing of your information as described and collected by us in accordance with
this Policy. If you do not agree with the Policy, please do not use or access
the Pikaaya Apps.
Pikaaya may change this policy from time to time by
updating this page. The current version of this policy is effective from 1st March
2025. You should check this page from time to time to ensure that you are happy
with any changes.
WHAT WE COLLECT
We may collect the following information:
- Name
and job title.
- Contact
information including email address.
- Demographic
information such as postcode, address, mobile number, login name,
preferences and interests.
- Use
Our Services, we may collect and store information about you to process
your requests and automatically complete forms for future transactions,
including (but not limited to) your phone number, address, email, billing
information, invoices, etc.
- Other
information relevant to customer surveys and/or offers.
- App
install, uninstall and other installed apps information.
- If
you sign up to use our Services as a Rider Partner, we may collect location
details, profile picture, copies of government identification documents
and other details (KYC), vehicle-related documents such as insurance,
pollution certificate, bank account details, utility bills, registration
certificate, driving license, etc. and such other documents which evidence
the health or fitness of the vehicle to provide Services on the Pikaaya
Apps, call and SMS details which may be shared with our customer while
providing the Services.
- We
collect background check and identity verification information of the Rider
Partner. This may include information such as Rider history or criminal
record (where permitted by law), and right to work. This information may be
collected by an authorized vendor on the Company’s behalf.
- In
case you sign up as a Rider Partner, enable features that require Pikaaya’s access to
other applications on Your device aiming to prevent fraud towards the
customers. In case if the Rider Partner wishes to participate in the
referral program, the contact list stored in the phone will be accessed by
us post the Rider Partner consents to share such selected mobile number.
We do not intend to share such selected mobile numbers with any third
party.
- You
may request when you would like to review the information you have
provided and Pikaaya shall ensure that any personal information or
sensitive personal data or information found to be inaccurate or deficient
shall be corrected or amended as feasible.
- Pikaaya
shall not retain sensitive personal data or information for longer than is
required for the purposes for which the information may lawfully be used.
WHAT WE DO WITH THE INFORMATION WE
GATHER
We require this information to understand your
needs and provide you with a better service, and in particular for the
following reasons:
- Internal
Record Keeping
We may use the information to improve
our Services. We may use this information to:
- Allow
you to use Services on the Pikaaya Apps and to carry out our obligations
arising from any contracts between you and us
- Allow
you to undertake or initiate any transactions on the Pikaaya Apps
- To
inform your usage of the Pikaaya Apps and to manage your account with Pikaaya
Apps
- To
process the payments with respect to the transactions which you may avail
on the Pikaaya Apps and to perform ancillary Services
- To
respond to your comments. reviews and questions, in order to provide
customer support and better Services
- To
communicate important notices and changes to the Services provided on the
Pikaaya Apps
- To
track the order status, processing, and delivery of Services as per your
applicability
- For
any other purposes with your consent.
We may periodically send promotional
emails, SMSs and make voice calls about new products, special offers or other
information which we think you may find interesting using the email address and
mobile number which you have provided.
From time to time, we may also use
your information to contact you for market research purposes. We may contact
you by email, SMS, voice, fax or mail. We may use the information to customize
the website according to your interests.
- Security
We are committed to ensuring that
your information is secure. In order to prevent unauthorized access or
disclosure we have put in place suitable physical, electronic and managerial
procedures in accordance with the Information Technology (Reasonable security
practices and procedures and sensitive personal data or information) Rules,
2011 ("IT RSP Rules") to safeguard and secure the information
we collect online. We do not retain any information collected from you for any
longer than is reasonably required by us for the purpose of our Services or
such period as may be required by applicable laws in India. You are required to
keep your information and all the other data you obtain on the Pikaaya Apps
strictly confidential.
- Disclosure
We may disclose to third party
services certain personally identifiable information listed below:
- Information
you provide us such as name, email, mobile phone number, language.
- Information
we collect as you access and use our service, including device
information, location and network carrier. We collect precise or
approximate location data in foreground when the Pikaaya Apps from the
users’ mobile devices if they enable us to do so. Pikaaya collects this
data from the time a ride or delivery is requested until it is finished,
and any time the app is running in the foreground of their mobile device.
We use this data to enhance your use of our apps, including to improve
pick-up locations, enable safety features, and prevent and detect fraud. Pikaaya
collects the Rider Partner’s location data, and links location data
collected during a trip with their customer’s account, even if the
customer has not enabled us to collect location data from their device.
This enables us to offer Services to the customers like receipt
generation and customer support.
This information is shared with third
party service providers under contracts entered into with them so that we can:
- Personalize
the Pikaaya Apps for you so you get the smoothest experience.
- Perform
behavioural analytics.
- Sharing
of information with our Vendors, Consultants, Marketing Partners,
Research Firms and other Service Providers or Business Partners such as
payment processing entities, to support our Services.
- We
may share your information with our academic partners for the purposes of
carrying out academic research.
- In
case if you are a Rider Partner with PIKAAYA, we may share
you name, phone number and/or profile picture (if applicable) with other
users in order to provide them the Services.
- We
may disclose this information with the Governmental Agencies, enforcement
agencies or other companies assisting us, when we are obligated under
applicable laws or in good faith or in compliance to any orders or
processes; or detecting and preventing against actual or potential
occurrence of identity theft, fraud, abuse of Services and other illegal
acts.
PROHIBITED ACTIVITIES
As per Rule 3(1)(b) of the Information Technology
(Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you shall
not host, display, upload, modify, publish, transmit, store, update or share
any information that:
- belongs
to another person and to which the user does not have any right
- is
defamatory, obscene, pornographic, paedophilic, invasive of another’s
privacy including bodily privacy, insulting or harassing on the basis of
gender, libellous, racially or ethnically objectionable, relating or
encouraging money laundering or gambling, or otherwise inconsistent with
or contrary to the laws in force
- is
harmful to child
- infringes
any patent, trademark, copyright or other proprietary rights
- violates
any law for the time being in force
- deceives
or misleads the addressee about the origin of the message or knowingly and
intentionally communicates any information which is patently false or
misleading in nature but may reasonably be perceived as a fact
- impersonates
another person
- threatens
the unity, integrity, defence, security or sovereignty of India, friendly
relations with foreign States, or public order, or causes incitement to
the commission of any cognisable offence or prevents investigation of any
offence or is insulting other nation
- contains
software virus or any other computer code, file or program designed to
interrupt, destroy or limit the functionality of any computer resource
- is
patently false and untrue, and is written or published in any form, with
the intent to mislead or harass a person, entity or agency for financial
gain or to cause any injury to any person.
In case of with non-compliance with rules and
regulations, Policy or the terms of service, we have the right to terminate the
access or usage rights of the users to the computer resource or the Pikaaya
Apps immediately or remove non-compliant information or both, as the case may
be.
WITHDRAWAL OR NON-PROVISION OF DATA
Please note that You shall have an option not to
provide the data or information sought to be collected. You shall, at any time
while availing the Services or otherwise, also have an option to withdraw its
consent given earlier to Pikaaya by contacting us. Such withdrawal of the
consent shall be sent in writing to the body corporate. However, in such cases,
Pikaaya shall have the option not to provide any Services for which the said
information was sought.
HOW WE USE COOKIES
A cookie is a small file which asks permission to
be placed on your computer's hard drive. Once you agree, the file is added and
the cookie helps analyze web traffic or lets you know when you visit a
particular site. Cookies allow web applications to respond to you as an
individual. The web application can tailor its operations to your needs, likes
and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages
are being used. This helps us analyze data about webpage traffic and improve
our website in order to tailor it to customer needs. We only use this
information for statistical analysis purposes and then the data is removed from
the system.
Overall, cookies help us provide you with a better
website, by enabling us to monitor which pages you find useful and which you do
not. A cookie in no way gives us access to your computer or any information
about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most
web browsers automatically accept cookies, but you can usually modify your
browser setting to decline cookies if you prefer. This may prevent you from
taking full advantage of the website and/or Pikaaya Apps.
LINK TO OTHER WEBSITES
Our website may contain links to other websites of
interest. However, once you have used these links to leave our site, you should
note that we do not have any control over that other website which may also be
in form of a banner advertisement. We do not sell, share, rent or trade the
information we have collected about you, other than as disclosed within this
Privacy Policy or at the time you provide your information. Therefore, we
cannot be responsible for the protection and privacy of any information which
you provide whilst visiting such sites and such sites are not governed by this
privacy statement. You should exercise caution and look at the privacy
statement applicable to the website in question and may contact that third
party directly.
We will not disclose or share your personal
information to third parties unless we have your permission or are required by
law to do so. We may use your personal information to send you promotional
information about third parties which we think you may find interesting if you
tell us that you wish this to happen
You may request details of personal information
which we hold about you under the Information Technology (Reasonable security
practices and procedures and sensitive personal data or information) Rules,
2011. If you would like a copy of the information held on you please contact
us.
If you believe that any information we are holding
on you is incorrect or incomplete, please write to or email us as soon as
possible, at the above address. We will promptly correct any information found
to be incorrect.
CONTACT
US
If there are
any questions regarding this privacy policy or if you wish to report a breach
of the Privacy Policy, you may contact us using the information on the support
page.
GRIEVANCE OFFICER
In accordance with the Information Technology Act,
2000 (including amendments there to) and rules made there under, the Contact
details of the Grievance Officer are provided below, if you have queries or
concerns regarding this privacy policy only, you may reach out directly in the
following details:
Legal Team,
Ridhab Techno Private Limited
Village Khandwal,
Khasra No. 134 Min, Jammu
Jammu & Kashmir 181102, India
Email Id: support@pikaaya.com
Time: Monday to Friday (10 a.m. to 6 p.m.)
For any queries or concerns regarding our Services,
kindly email us at support@pikaaya.com
